FAQ 2017-07-08T00:33:48+00:00

Frequently Asked Questions

Art:
Q: If I choose to upload my own artwork, what art file formats do you accept?
A: Production ready art is required when uploading your own artwork. The preferred
format is vector artwork in the form of an .eps file. Additional acceptable formats
include: a high-resolution .jpeg (300 dpi), a CorelDraw X4 .cdr file (versions 1-12 are
acceptable), an Adobe Illustrator CS3 .ai file (CS2 is acceptable).

  • Guidelines for Production Ready Artwork
    • All fonts should be converted to curves (paths or outlines).
    • Image should be flattened and converted to Spot Pantone colors, CMYK is not acceptable.
    • If raster elements are part of the artwork, they should be embedded, provided at actual imprint size, and should be from a 300 DPI or higher source documents at the original size.
    • All files must be created in approved professional graphics software. Files saved without vector data or from unapproved software not considered Production Ready Artwork.
    • Unacceptable formats for artwork include (but are not limited to): PowerPoint, Word, Excel, Publisher, scans of your logo or letterhead/business cards, page layout files (Quark, PageMaker, InDesign), low-resolution .jpeg, .gif, .wmf.
    • Approved Professional Graphics Software: Adobe Illustrator CS3, CorelDraw X4.

Q: Will my shirt image be as clear as my photograph or printout?
A: No. Printing on textiles is of lower resolution than printing ink on paper. While the color and image quality are good, they will not be as crisp or detailed as a photograph. Textiles are printed at 55 lpi whereas color pictures on paper can print upwards of 200 lpi. Refunds are not given because an image on a shirt doesn’t equal the print quality of a photo. * When using a photograph, please contact Customer Service for photograph specific pricing and print minimums.

Q: Do you charge for artwork?
A: APromosUSA.com allows your to let your creativity go wild when designing your t-shirt by utilizing thousands of clipart pieces and hundreds of fonts…so there is no artwork charge for stock artwork on file, created through our online designer. Uploaded artwork must be of high resolution (300 dpi), set to print size and production ready. Our art staff can work with art of lower resolution, but having them do so, you will incur a separate art charge, billed at $60 per hour.

Q: Need a Custom Design or Logo?
A: No problem. Our team of artists can create your custom design or logo. Art creation is billed at $60 per hour. Our customer service staff is available to discuss your needs and determine how long it will take to create your custom design.

Q: I am designing a custom t-shirt with artwork that needs to fit a toddler and a plus size adult, what are my options?
A: Make sure you are aware that pricing is based on the artwork fitting all selected size garments. So if you choose a toddler t-shirt and size 2X t-shirt, you’re finished product will have artwork that fits the toddler size t-shirt. Keep in mind, that a 10” design will fit the front of most toddler t-shirts, so your adult shirts will have a 10” design on their shirts as well. We advise you to size bigger on the children’s shirts, so that you will have a bigger art design for all t-shirts.

Q: What if design changes are necessary after the art is submitted?
A: In the event changes in a design are necessary, due dates most likely will have to be moved forward. Rush charges will not be refunded if a Rush delivery is not met due to design changes.

Q: What happens when I save a design?
A: A saved design can be accessed via Customer Login and can have changes made to it. Saving your design doesn’t obligate you in any way. Designs are kept on file for 30 days.

General:
Q: How accurate is the preview I see on my screen?
A: APromosUSA.com design technology lets you get a good look of how your item will turn out; keeping in mind that computers cannot perfectly replicate the real world. Please be advised that every computer monitor displays colors differently, so the colors of your actual merchandise and the colors of your designs may not match perfectly what you see on your computer screen. Trust the names of the colors that you see and use on our site and we will produce merchandise that looks fantastic. If you have any questions regarding color, feel free to contact our Customer Service Team or send us a note with any specific requests or concerns to our production team when submitting your order.

Q: Why do I see a template instead of the actual product in the design studio?
A: After selecting your product and moving in the design studio, you will see a template for positioning purposes only. This will enable you to set the position of the imprint that you would like without any confusion. Your garment brand name and style number will show as you select your quantity and proceed to checkout.

Q: Do you offer embroidery?
A: Yes, we offer custom embroidery on almost all of our apparel choices. Embroidery is priced up to 8,000 stitches per location. Larger and dense embroideries can requires hundreds of thousands of stitches. Our maximum embroidery area is 12” wide x 12.5” tall. Contact our Customer Service team for current pricing and design options.

Ordering & Money-Saving Tips
Q: How are garments priced?
A: Pricing is based on several factors including the garment style and color, number of ink colors printed, the number of locations printed on the garment, and the overall quantity of garments using the same imprint, same size imprint and same printing pallet.
• It’s important to know that shirts do not use the same printing pallet as a hat, or pair of shorts or pants; because of that, they are priced separately. Please contact our Customer Service Team with any questions.

Q: How can I save money when creating custom designed t-shirts?
A: Easily! We recommend ordering white garments rather than color garments, ordering larger quantities, printing on few locations and printing with less ink colors.

Q: What is the least expensive shirt?
A: The least expensive t-shirt would be a 5.3 oz white t-shirt with a 1 color design in 1 print location.

Q: Are they any price incentives for me to order at specific quantities?
A: Definitely! We recommend that you keep our price breaks in mind when ordering, as they will save you money. The more you order, the lower the piece price per garment will be. Our discounts are applied at each of the following quantities: 12, 24, 36, 48, 72, 100, 144, 300, 500, and 1000. * For orders over 1000 pieces, contact our Customer Service team for Volume Discounts.

Q: What is the minimum amount of shirts I can order?
A: The minimum order is 12 shirts for screenprinting, and 6 shirts for embroidery.

Q: Do you charge sales tax?
A: Yes. Sales tax is charged on orders shipped to addresses in New York State.

Q: What forms of payment do you accept?
A: APromosUSA.com accepts online payment via credit card or debit cards. Orders are processed securely using Secure Socket Layer (“SSL”) technology. You make also make payment over the phone using Visa, MasterCard, and Discover. APromosUSA.com may also accept payment via check or purchase order. Checks must clear prior to production of your order; this can extend 5-10 business days to your order. Qualified Institutions such as Purchasing Offices who desire to establish group accounts and purchase through purchase orders may set up special payment terms by contacting our Customer Service team at APromosUSA.com. We will begin processing orders immediately upon verification that payment has been received and cleared.

Please mail all payments to:
APromosUSA
143 E. Merrick Road
Freeport, NY 11520
Attn: Online Order Processing Team

Q: Do you allow changes to an order once it has been submitted?
A: No. Once an order is submitted online, the order is considered final and cannot be changed. This policy exists to ensure workflow productivity involving garment inventory, screen supplies, post-production and press time. With this policy, we can ensure the timely production of your items.

Q: Can I add different designs to the same order?
A: No. Each design makes up a separate order. You may put a single design onto different types of textiles and use different colors ink all with the same order. If you do decide to do this, than you will need to place your order over the phone to receive quantity pricing. If you do need to change ink colors per garment color, than there is a $20 ink change fee per color per location.

Q: Can I cancel my order once submitted?
A: No. Cancellations are not allowed due to the speed at which works begins. Working concerning screens, artwork and textiles begins upon placement of an order. Once placed, an order is final.

Screenprinting:
Q: What are the print areas and sizes?
A: Standard adult Full Front or Full Back maximum print area is 12.5” wide x 15” tall. Maximum Youth size is 10” wide x 13” tall. Left Chest (pocket area) has a maximum of 4” wide x 4” tall. Oversize prints are available, just not through our online design studio. If you have special requirements regarding image size, please leave instructions with your contact information in the Design Notes section of the Save Design screen. Sleeve prints are available, contact our customer service department for details.

Q: How many colors can I print?
A: The maximum number of ink colors for spot color designs is nine. We offer process printing on both light and dark colored apparel, offering a full range of colors. This process is reserved for large quantity orders and setup charges do apply.

Q: Can I print outside the boundary box?
A: As of now, creating a design outside the boundary box in our design studio is not available. Sleeve prints and Oversize prints are available (Just not through our online design studio), contact our customer service team for details.

Q: How are team and uniform names and numbers created?
A: Names and numbers are cut from vinyl and are heat pressed onto your shirt.

Q: Can I have names or titles embroidered onto my printed shirts?
A: Absolutely! We can embroider your names or titles onto your shirts with ease. Stock script or block font is available. Contact our customer service department for thread colors and pricing.

Q: I am looking for a fancier, more fashion forward printing application, do you offer any?
A: Definitely! We are on the cutting edge of screen-print technology. If you have a special need for glitter ink, metallic ink, puff ink, foil or mixed media than contact our Customer Service department for details, as this option is not currently available through our online design studio.

Shipping:
Q: How does your company ship?
A: We ship via UPS, Fedex, and the US Postal System. Apparel is shipped from our headquarters in Freeport, NY. Remember, shipping is free on apparel designed online within the continental United States. Shipping to Hawaii, Alaska, Puerto Rico, Canada and additional International locations is available, contact customer service for details.

* Please note we are not responsible for delays in delivery by UPS, Fedex or the USPS for any reasons of their choosing (ex. Adverse weather conditions, holiday delays). Refunds will not be offered if the carrier does not meet their delivery responsibilities.

Q: What is the delivery time?
A: We offer both Standard and Rush delivery options. Standard production is 6 business days plus outbound shipping time. Please check with UPS/Fedex/USPS for exact delivery times to your local address. If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you via email. Please be advised that we will not be able to continue production until you respond back to us, which may move your production time forward.
* We do offer Super-Fast Rush services with 24-Hour Rush, 3 Day and 5 Day Rush Options. Please call for pricing and availability.